撰「grooming」意指打扮、修飾,使容貌(appearance)看來整淨、討人喜歡(tidy and pleasant)的行為。人皆喜愛呈現美好一面,因此在餐廳的這些「grooming」畫面想必不陌生:梳髮;補口紅,唇蜜,睫毛膏或腮紅(combing hair or reapplying lip
撰打電話到飯店、航空公司等處聽到接線生(operator)報出服務機構並問有何可效勞:「Hello, this is XXX Hotel/Airlines/Company. May I help you?」你回答:「請幫我轉接Alan Smith先生好嗎?」(Could you please con